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Enhancing Customer Experience: Streamlined Enquiry Handling

Additionally, it’s imperative to thread these captured emails together, enabling users to track the conversation and facilitating our ability to provide updates. I’ve gained some valuable insights into email headers and structure. The “Message ID,” a critical element found within email headers, plays a pivotal role in tracking and identifying emails. This unique string, generated… Read More »Enhancing Customer Experience: Streamlined Enquiry Handling

Sequel to AI-Powered Order Structuring: Advancing to JSON Transformation

Following my earlier post on leveraging generative AI to convert informal order instructions into structured JSON, I’ve been developing a proof of concept with our IDP tool, Abbyy FlexiCapture. I’ve transformed an order like this: “Can I order: Same red willington boots as last week, product code WEL1234, price was 15 pounds I think. A… Read More »Sequel to AI-Powered Order Structuring: Advancing to JSON Transformation

Crafting Efficiency: Unveiling the Power of Assistive Matching in Accounts Payable Automation

Having spent considerable time overseeing accounts payable automation projects firsthand, I possess a detailed understanding of the hurdles associated with aligning invoice line data with corresponding order and receipt line data. Among our ongoing developmental tasks, remains improving our ‘Assistive Matching’ service. This service’s primary objective is employing innovative methods to match line data effectively.… Read More »Crafting Efficiency: Unveiling the Power of Assistive Matching in Accounts Payable Automation

Revolutionising Document Processing: Exploring Template-less IDP, Operator-Based Training, and Line Item Matching

In my latest YouTube recording, released at the end of last week, I addressed three primary topics: IDP tools should have evolved beyond the use of templates to recognise correct information on a page, and should now be moving towards AI, Machine Learning, and Entity Recognition. A templated-only approach implies the following: An efficient template-less… Read More »Revolutionising Document Processing: Exploring Template-less IDP, Operator-Based Training, and Line Item Matching

Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

We’ve recently adopted a slightly different strategy to ensure we’re completely aligned with our clients’ objectives for an accounts payable / sales order processing project. As part of this new method, our Business Process Consultants are now establishing the percentage of success that clients are aiming for before initiating the project. Surprisingly, I’ve noticed that… Read More »Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

Unveiling the Distinctions: Document Management vs. Information Management

I’ve been working on a LinkedIn post discussing the distinctions between document management and information management when I stumbled upon a helpful post by Ealla Copeland. She shared a quote that perfectly captures the essence of the topic. In document management, you typically file an invoice using metadata like: However, information management goes beyond that… Read More »Unveiling the Distinctions: Document Management vs. Information Management

Beyond Digital Automation: Unravelling the Why Behind Manual Processes

As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes

Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Robb Wilson, founder and CEO of Onereach.ai a leading conversational AI platform, shared an intriguing perspective during his recent appearance on the SS&C Blue Prism podcast, Transform NOW. Hyper-automation is the idea of automating as much as you can as fast as you can to raise the bar on employee experience, to raise the bar… Read More »Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Disconnected Systems: Bridging the Gap for Seamless Integration

In a recent discovery call, I had the opportunity to speak with a furniture retail company struggling with the limitations of non-integrated systems and the burden of administrative tasks. The company relies on a popular cloud-based finance system, which unfortunately lacks integration with their warehouse management system. As a result, orders are generated in the… Read More »Disconnected Systems: Bridging the Gap for Seamless Integration