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7p’s

Mastering the Art of Process Audit Preparation: A Pre-Sales Perspective

I’m often called upon to conduct onsite process audits as a part of the pre-sales procedure. At times, driven by enthusiasm, a Business Development Manager might schedule the audit without the essential groundwork being laid. Allow me to share my favoured approach to preparing for a process audit. Initial Discovery Meeting: I prefer organising an… Read More »Mastering the Art of Process Audit Preparation: A Pre-Sales Perspective

Leveraging LinkedIn Insights: How the SIPOC Framework Saved My Meeting

LinkedIn serves as an invaluable learning resource. Recently, I received an invitation to a meeting organised by the BDM titled “Helicopter view of X process.” Given that I was needed to facilitate this meeting, I found myself stumped. The objectives were unclear, and I had no way to prepare due to this ambiguity. I reached… Read More »Leveraging LinkedIn Insights: How the SIPOC Framework Saved My Meeting

The Importance of Preparation: A Close Call with Success in Customer Presentation

Preparation truly is the key to the success of meetings and presentations. Just yesterday, we had a customer presentation. The Business Development Manager (BDM) had previously inquired about the customer’s agenda, and we should have been in an excellent position to prepare well in advance – even weeks ahead. However, we left some of the… Read More »The Importance of Preparation: A Close Call with Success in Customer Presentation