Show all features is not effective……Such a great post from Max Luepertz on LinkedIn: This post follows on from my discovery meeting structure post but instead starts to answer the question ‘why do we do discovery in the first place’? There are lots of reasons to do discovery sessions: One of the biggest benefits to… Read More »A wild demo request appears: Pre-sales uses show all features!
A discovery meeting should not be a polite chat before a demo. When I run discovery sessions around process automation, whether that is Accounts Payable, Sales Order Processing, or Customer Enquiry Management, I usually frame the meeting around these three objectives.
Cutting Through the AI Noise There’s not doubting that Artificial Intelligence can deliver real business value but cutting through the marketing theatre can be draining. Every vendor is clambering to claim it, every product suddenly has it, and yet most people still struggle to explain what it actually means and does. This course takes a… Read More »AI is everywhere: But do we actually understand it?
Thrilled to be chosen as an Abbyy Most Valuable Professional again this year. You can find out more about the MVP program here – https://www.abbyy.com/mvp/ Abbyy defines an MVP as such: An ABBYY Most Valuable Professional (MVP) is a distinguished title awarded to developers who demonstrate exceptional expertise in ABBYY AI, contribute significantly to the ABBYY… Read More »Abbyy Most Valuable Professional: 2026 Award
The problem: Email as an unmanaged process trigger The start of many processes begins with an email communication. A supplier sends an invoice. A customer sends an enquiry. Often these first touchpoints are shared mailboxes that need monitoring, with emails then needing to be assigned to workstreams. This can be a very manual process and… Read More »When email is the problem: Why process control must start in the inbox
One of the biggest mistakes I see customers making is not recognising that most automation projects are, in reality, process improvement projects. This can result in: The knock on effects are significant: A Real World Example A recent example of this involved an existing customer. They raised purchase orders against Supplier A, who then passed… Read More »Is automation the answer: Why process improvement must come first