
Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping
Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping