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processmapping

Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Cutting the Workshop Short: Ever Ended a Process Session Ahead of Schedule?

I recently came across a question posed by Chris Green on LinkedIn: Have you ever ended a process workshop early? Chris Green He mentioned three major obstacles that can bring a workshop to a halt: Personally, I’ve encountered situations involving the first and third hurdles, although I haven’t come across the second one often. However,… Read More »Cutting the Workshop Short: Ever Ended a Process Session Ahead of Schedule?