LinkedIn serves as an invaluable learning resource. Recently, I received an invitation to a meeting organised by the BDM titled “Helicopter view of X process.” Given that I was needed to facilitate this meeting, I found myself stumped. The objectives were unclear, and I had no way to prepare due to this ambiguity. I reached… Read More »Leveraging LinkedIn Insights: How the SIPOC Framework Saved My Meeting
When a customer submits a support ticket that requires escalation to 2nd or 3rd line support, I view it as an educational opportunity for our 1st line support team. This experience may equip them to handle similar issues independently in the future. However, there’s a balancing act here. We must ensure that the ticket isn’t… Read More »Striking the Balance: Customer Service Today and Building Skills for Tomorrow
If you’ve been following my journey for some time, you’ll be aware that I’ve been refining my approach to discovery sessions. My current approach includes: I usually commence the meeting by clarifying my intentions. Typically, I aim to: Subsequently, I always ensure I pose the question: “What are you hoping to achieve in this session?”… Read More »Mastering Discovery Sessions: My Refined Approach and Key Questions
Hopefully normal service will return soon and they’ll be able to verify my account ownership! It has made me realise how often I check for updates mainly due to the excellent learning opportunities it presents. But…. its also good to know I can relax and not think about it for a few days!
Preparation truly is the key to the success of meetings and presentations. Just yesterday, we had a customer presentation. The Business Development Manager (BDM) had previously inquired about the customer’s agenda, and we should have been in an excellent position to prepare well in advance – even weeks ahead. However, we left some of the… Read More »The Importance of Preparation: A Close Call with Success in Customer Presentation
I had a great time relaxing and decompressing from work; I needed it. Before I went away, I ensured the following: • Anyone who I expected might want to contact me while I was away was aware I was on leave and had another point of contact to use. • There were no loose ends… Read More »Planning a Stress-Free Leave: How I Unplugged and Recharged
Just because a business influencer appears to have a positive following doesn’t necessarily mean their message is right for you. The business world is becoming as filled with influencers as the rest of social media. This presents business content consumers with many of the same problems social consumers face. Questions arise like: Who should I… Read More »Deciphering the Business Influencer World: Finding Your Right Fit Amidst the Noise
The Influence of Brands on Social Media. I’ve been keeping a close eye on the viewership of the videos I upload on LinkedIn, noting their roles and the companies they work for. Thus far, I’ve observed views from representatives of four top brands: Through an analysis of my network and those of my colleagues, I’ve… Read More »Unveiling Brand Influence: A LinkedIn Engagement Story
Taking annual leave rejuvenates the mind and invigorates enthusiasm. I recently experienced this firsthand when a colleague returned from a week-long vacation. Their recharged energy served as a timely reminder of the critical role downtime plays in maintaining productivity and creativity at work. They had been thinking about work during their time off, and upon… Read More »Maximising Performance: The Triad of Annual Leave, Regular Exercise, and Mindful Consumption
One of the most unexpected benefits of cultivating a work-related social media presence has been the improvement of my friends and family’s understanding of my profession. Before this, my partner would have struggled to explain my job role. “Something IT” would likely have been her response when asked. Now, however, she directs people to my… Read More »Enhancing Understanding: How Social Media Transformed My Work-Life Conversations