As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes
Robb Wilson, founder and CEO of Onereach.ai a leading conversational AI platform, shared an intriguing perspective during his recent appearance on the SS&C Blue Prism podcast, Transform NOW. Hyper-automation is the idea of automating as much as you can as fast as you can to raise the bar on employee experience, to raise the bar… Read More »Hyper-Automation: Empowering Creativity and Elevating Customer Experience
Yesterday, I had a meeting with a company that does not enforce the use of Purchase Orders (POs). I regularly encounter three main scenarios that shed light on this issue: The risks associated with the absence of Purchase Orders are evident, which include: – Lack of cost control. – Difficulty in predicting cash flow requirements.… Read More »Unravelling the Risks: Why Are Some Companies Still Avoiding Purchase Orders
In today’s rapidly evolving digital age, the need for efficient and streamlined processes within the healthcare sector has become paramount. The National Health Service (NHS), one of the world’s largest healthcare systems, has recognised the potential benefits of digitising paperwork and is actively working towards its implementation. This clip explores the digitisation of paperwork in… Read More »Digitisation of Paperwork in the NHS: Advancing Healthcare Efficiency
I’m on leave this week so blogging taken a slight back seat, entertaining and hosting taken the lead. I’m still posting daily on LinkedIn so follow me there for updates!
Finding the right work-life balance is a crucial aspect of modern living. The debate between being constantly switched on and taking regular breaks continues. While downtime is essential, it’s worth considering the statistics presented by ‘Understanding ModernGov.’ Work-Time Statistics:According to ‘Understanding ModernGov,’ the average UK employee spends approximately 3,515 days working throughout their lifetime, excluding… Read More »Achieving Work-Life Balance: Striking the Right Balance