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Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

We’ve recently adopted a slightly different strategy to ensure we’re completely aligned with our clients’ objectives for an accounts payable / sales order processing project. As part of this new method, our Business Process Consultants are now establishing the percentage of success that clients are aiming for before initiating the project. Surprisingly, I’ve noticed that… Read More »Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

Unexpected Muse: Unlocking Creativity in Unlikely Situations

There’s been significant discourse in the media recently about which environments are most conducive to generating the best ideas. Surprisingly, I’ve found two scenarios to be the most productive, although also inconvenient: Being a regular contributor on LinkedIn and maintaining a daily blogging routine has heightened my awareness about potential content inspirations. This practice not… Read More »Unexpected Muse: Unlocking Creativity in Unlikely Situations

Remote Work and Results-Only Environments: When Should We Really Be Concerned

Returning to the topic of remote work, time management, and employee monitoring, I bring to the table my personal experiences with a range of line managers. Some have shown most interest with the amount of time I’ve spent at my desk, while others have more concerned with the results I’ve delivered, irrespective of the hours,… Read More »Remote Work and Results-Only Environments: When Should We Really Be Concerned

From Firefighting to Foresight: Navigating the Paradox of Efficiency in the Finance Department

I recently came across this quote in a Sage advert: “I went from finance fire-fighter to financial foresight-er.” Sage LinkedIn Post It got me thinking about all the times I’ve worked with a stressed-out Finance department and how they’re often crying out for help but with seemingly no time to help themselves. A story as… Read More »From Firefighting to Foresight: Navigating the Paradox of Efficiency in the Finance Department

Exploring the Growing Adoption of RPA Projects: Unveiling ROI, Transformation, and Employee Wellbeing

I have previously discussed the significant return on investment (ROI) that can be achieved through RPA projects. These benefits often stem from time savings and the ability to redirect staff from manual data entry tasks to more value-added responsibilities that drive tangible business advantages. Interestingly, I have noticed a growing trend of implementing RPA projects… Read More »Exploring the Growing Adoption of RPA Projects: Unveiling ROI, Transformation, and Employee Wellbeing