With all the hype around generative AI, it can sometimes be difficult to separate genuine value from noise. On LinkedIn I often see frustration expressed in comments like “GenAI can’t do maths”, “GenAI doesn’t understand this anatomy image”, or “GenAI is just a prediction engine”. These criticisms are not without merit, but they also miss… Read More »Process AI meets Document AI : New Abbyy Marketplace Asset
Additionally, it’s imperative to thread these captured emails together, enabling users to track the conversation and facilitating our ability to provide updates. I’ve gained some valuable insights into email headers and structure. The “Message ID,” a critical element found within email headers, plays a pivotal role in tracking and identifying emails. This unique string, generated… Read More »Enhancing Customer Experience: Streamlined Enquiry Handling
I’m often called upon to conduct onsite process audits as a part of the pre-sales procedure. At times, driven by enthusiasm, a Business Development Manager might schedule the audit without the essential groundwork being laid. Allow me to share my favoured approach to preparing for a process audit. Initial Discovery Meeting: I prefer organising an… Read More »Mastering the Art of Process Audit Preparation: A Pre-Sales Perspective
Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping
As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes
I recently came across a question posed by Chris Green on LinkedIn: Have you ever ended a process workshop early? Chris Green He mentioned three major obstacles that can bring a workshop to a halt: Personally, I’ve encountered situations involving the first and third hurdles, although I haven’t come across the second one often. However,… Read More »Cutting the Workshop Short: Ever Ended a Process Session Ahead of Schedule?