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automation

Unveiling the Distinctions: Document Management vs. Information Management

I’ve been working on a LinkedIn post discussing the distinctions between document management and information management when I stumbled upon a helpful post by Ealla Copeland. She shared a quote that perfectly captures the essence of the topic. In document management, you typically file an invoice using metadata like: However, information management goes beyond that… Read More »Unveiling the Distinctions: Document Management vs. Information Management

Beyond Digital Automation: Unravelling the Why Behind Manual Processes

As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes

Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Robb Wilson, founder and CEO of Onereach.ai a leading conversational AI platform, shared an intriguing perspective during his recent appearance on the SS&C Blue Prism podcast, Transform NOW. Hyper-automation is the idea of automating as much as you can as fast as you can to raise the bar on employee experience, to raise the bar… Read More »Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Disconnected Systems: Bridging the Gap for Seamless Integration

In a recent discovery call, I had the opportunity to speak with a furniture retail company struggling with the limitations of non-integrated systems and the burden of administrative tasks. The company relies on a popular cloud-based finance system, which unfortunately lacks integration with their warehouse management system. As a result, orders are generated in the… Read More »Disconnected Systems: Bridging the Gap for Seamless Integration

Unveiling Today’s Discovery Meetings: Exploring Cost Control and AP Automation in Healthcare

Today marks an exciting day with two discovery meetings on my agenda. The first meeting involves a healthcare company keen on enhancing cost control and implementing Accounts Payable Automation (AP) within their operations. What’s intriguing about this opportunity is that it originated from a referral made by a contact I’ve had the pleasure of working… Read More »Unveiling Today’s Discovery Meetings: Exploring Cost Control and AP Automation in Healthcare

The Life of a Pre-Sales Consultant: Insights, Expertise, and Impact

Step into my blog, where I offer a window into the daily life of a pre-sales consultant. Join me as I share valuable insights and first-hand experiences in these fields. I specialise in business process consultancy and automation solutions, with a focus on streamlining transactional documents and process-intensive business operations. My expertise lies particularly in… Read More »The Life of a Pre-Sales Consultant: Insights, Expertise, and Impact