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Perfecting the Art of Delivery: Leveraging Feedback for Better Client Engagement

Small variations in explaining a concept can generate significant impact. After every demonstration, I typically consult the Automation Consultant for feedback. I’m interested in their thoughts on my delivery, the aspects they appreciated, and those they didn’t, along with their views on the potential development of the opportunity. Such feedback serves as an avenue for… Read More »Perfecting the Art of Delivery: Leveraging Feedback for Better Client Engagement

Seeking Validation in the Social Media Maze: A Personal Journey

It’s a peculiar thing, isn’t it? You put out a post on social media and find yourself waiting for responses and likes, sometimes feeling a tad anxious about whether you’ve unintentionally communicated something that could be misconstrued or if you’ve presented yourself in an unintended light. Just yesterday, I responded to a post on LinkedIn… Read More »Seeking Validation in the Social Media Maze: A Personal Journey

Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Process improvement is ubiquitous, but so too is the resistance to change. Love them or loathe them, self-checkouts are becoming a permanent fixture. Our local supermarket recently replaced another three staffed lanes with six conveyor-style self-service checkouts. This change not only caused confusion as the existing self-service checkouts became exclusive to card and basket usage,… Read More »Self-Checkouts vs Staffed Lanes: Embracing Process Change in Supermarket Shopping

Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

We’ve recently adopted a slightly different strategy to ensure we’re completely aligned with our clients’ objectives for an accounts payable / sales order processing project. As part of this new method, our Business Process Consultants are now establishing the percentage of success that clients are aiming for before initiating the project. Surprisingly, I’ve noticed that… Read More »Agreeing Success Rates: A Fresh Approach to Accounts Payable / Sales Order Processing Projects

Unexpected Muse: Unlocking Creativity in Unlikely Situations

There’s been significant discourse in the media recently about which environments are most conducive to generating the best ideas. Surprisingly, I’ve found two scenarios to be the most productive, although also inconvenient: Being a regular contributor on LinkedIn and maintaining a daily blogging routine has heightened my awareness about potential content inspirations. This practice not… Read More »Unexpected Muse: Unlocking Creativity in Unlikely Situations

Remote Work and Results-Only Environments: When Should We Really Be Concerned

Returning to the topic of remote work, time management, and employee monitoring, I bring to the table my personal experiences with a range of line managers. Some have shown most interest with the amount of time I’ve spent at my desk, while others have more concerned with the results I’ve delivered, irrespective of the hours,… Read More »Remote Work and Results-Only Environments: When Should We Really Be Concerned