As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes
Robb Wilson, founder and CEO of Onereach.ai a leading conversational AI platform, shared an intriguing perspective during his recent appearance on the SS&C Blue Prism podcast, Transform NOW. Hyper-automation is the idea of automating as much as you can as fast as you can to raise the bar on employee experience, to raise the bar… Read More »Hyper-Automation: Empowering Creativity and Elevating Customer Experience
Yesterday, I had a meeting with a company that does not enforce the use of Purchase Orders (POs). I regularly encounter three main scenarios that shed light on this issue: The risks associated with the absence of Purchase Orders are evident, which include: – Lack of cost control. – Difficulty in predicting cash flow requirements.… Read More »Unravelling the Risks: Why Are Some Companies Still Avoiding Purchase Orders
In today’s rapidly evolving digital age, the need for efficient and streamlined processes within the healthcare sector has become paramount. The National Health Service (NHS), one of the world’s largest healthcare systems, has recognised the potential benefits of digitising paperwork and is actively working towards its implementation. This clip explores the digitisation of paperwork in… Read More »Digitisation of Paperwork in the NHS: Advancing Healthcare Efficiency
Finding the right work-life balance is a crucial aspect of modern living. The debate between being constantly switched on and taking regular breaks continues. While downtime is essential, it’s worth considering the statistics presented by ‘Understanding ModernGov.’ Work-Time Statistics:According to ‘Understanding ModernGov,’ the average UK employee spends approximately 3,515 days working throughout their lifetime, excluding… Read More »Achieving Work-Life Balance: Striking the Right Balance
I don’t usually cross post from LinkedIn but I wanted to share this on my blog as well as LinkedIn. I recently came across a post from Andrew Visser talking about how he has been labelled ‘Process Doctor’ and it really struck a cord. I’m often asked what I do for a living by friends,… Read More »Telling it how it is: Becoming a ‘Process Doctor’…….
Yesterday I had the exciting opportunity to record six episodes of our latest podcast, soon to be released by Spectrum. As the host, I aim to engage an audience eager to delve deeper into our unique solutions and processes. While Steve, our Head of Digital, spearheads the successful podcast “Tomorrow’s Workplace Today” where he explores… Read More »The Automation Generation: A new Spectrum Podcast
Discovery meetings are essential for pre-sales consultants to understand client needs and deliver tailored demonstrations. Avoiding assumptions is key to ensuring truly personalised demos. In this blog post, I highlight the significance of active listening and the drawbacks of assumptions during discovery meetings, emphasising the importance to tailored demonstrations. Never ASSUME it makes an ‘ASS’… Read More »The Power of Discovery: Tailored Demonstrations Without Assumptions
When it comes to giving demonstrations, I prioritise tailoring them specifically. However, if the audience consists of potential partners, referrers, or if the demo is part of a training session, I take a different approach – a “sweetshop” demo. A sweetshop demo skips the initial discovery phase and focuses on showcasing common use cases, notable… Read More »Tailored Demonstrations: The Power of Personalisation
There’s no denying the impact of generative AI on content creation. Different professionals have had varied reactions to generative AI. I recently took part in a debate on Reddit with individuals from both educational and legal backgrounds. Each person expressed strong views on whether ChatGPT is a benefit or a threat to their respective fields.… Read More »The Role of Generative AI in Content Creation: Enhancing Efficiency or Cheating?