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When email is the problem: Why process control must start in the inbox

The problem: Email as an unmanaged process trigger The start of many processes begins with an email communication. A supplier sends an invoice. A customer sends an enquiry. Often these first touchpoints are shared mailboxes that need monitoring, with emails then needing to be assigned to workstreams. This can be a very manual process and… Read More »When email is the problem: Why process control must start in the inbox

How do you automate non PO spend: Pattern analysis beats AI for consistency

Non PO based invoices often fall into the category of contractual, regular spend monthly invoices. Their value may fluctuate slightly, such as with utility and phone bills, but they arrive consistently and follow a similar spend profile. As they don’t have POs or receipts, we can’t be sure the invoice was intended or the service… Read More »How do you automate non PO spend: Pattern analysis beats AI for consistency

Why Automating Accounts Payable Matters: A Whitepaper Perspective

Recently, I’ve been working on a whitepaper about automating the accounts payable (AP) process. As an automation advocate and process enthusiast, I’ve leaned towards making it more process-led rather than marketing-focused. I believe this strikes the right tone for a true whitepaper. In my view, a whitepaper should: Demonstrate a deep understanding of the subject… Read More »Why Automating Accounts Payable Matters: A Whitepaper Perspective

Leveraging LinkedIn Insights: How the SIPOC Framework Saved My Meeting

LinkedIn serves as an invaluable learning resource. Recently, I received an invitation to a meeting organised by the BDM titled “Helicopter view of X process.” Given that I was needed to facilitate this meeting, I found myself stumped. The objectives were unclear, and I had no way to prepare due to this ambiguity. I reached… Read More »Leveraging LinkedIn Insights: How the SIPOC Framework Saved My Meeting