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Richard Fishburn

The Power of Discovery: Tailored Demonstrations Without Assumptions

Discovery meetings are essential for pre-sales consultants to understand client needs and deliver tailored demonstrations. Avoiding assumptions is key to ensuring truly personalised demos. In this blog post, I highlight the significance of active listening and the drawbacks of assumptions during discovery meetings, emphasising the importance to tailored demonstrations. Never ASSUME it makes an ‘ASS’… Read More »The Power of Discovery: Tailored Demonstrations Without Assumptions

Tailored Demonstrations: The Power of Personalisation

When it comes to giving demonstrations, I prioritise tailoring them specifically. However, if the audience consists of potential partners, referrers, or if the demo is part of a training session, I take a different approach – a “sweetshop” demo. A sweetshop demo skips the initial discovery phase and focuses on showcasing common use cases, notable… Read More »Tailored Demonstrations: The Power of Personalisation

The Role of Generative AI in Content Creation: Enhancing Efficiency or Cheating?

There’s no denying the impact of generative AI on content creation. Different professionals have had varied reactions to generative AI. I recently took part in a debate on Reddit with individuals from both educational and legal backgrounds. Each person expressed strong views on whether ChatGPT is a benefit or a threat to their respective fields.… Read More »The Role of Generative AI in Content Creation: Enhancing Efficiency or Cheating?

Let’s Dump Corporate Jargon: Simplifying Communication

I stumbled upon John Harrison’s LinkedIn post advocating for simplifying corporate language, and it brought back memories of a recent meeting I attended. The purpose of the meeting was to discuss the final details of infrastructure requirements for an Accounts Payable project. I was expecting a small group of 2 or 3 people from the… Read More »Let’s Dump Corporate Jargon: Simplifying Communication

Cutting the Workshop Short: Ever Ended a Process Session Ahead of Schedule?

I recently came across a question posed by Chris Green on LinkedIn: Have you ever ended a process workshop early? Chris Green He mentioned three major obstacles that can bring a workshop to a halt: Personally, I’ve encountered situations involving the first and third hurdles, although I haven’t come across the second one often. However,… Read More »Cutting the Workshop Short: Ever Ended a Process Session Ahead of Schedule?

Preparing for Exit: Leveraging Automation for a Smooth Transition

I was chatting to a prospective client during a discovery meeting recently talking about the benefits of implementing intelligent document processing to assist with accounts payable and they were coming up with some good benefits themselves. One of their top benefits – a better exit. This company has scaled quickly and the owner has kept… Read More »Preparing for Exit: Leveraging Automation for a Smooth Transition

Disconnected Systems: Bridging the Gap for Seamless Integration

In a recent discovery call, I had the opportunity to speak with a furniture retail company struggling with the limitations of non-integrated systems and the burden of administrative tasks. The company relies on a popular cloud-based finance system, which unfortunately lacks integration with their warehouse management system. As a result, orders are generated in the… Read More »Disconnected Systems: Bridging the Gap for Seamless Integration

Unveiling Today’s Discovery Meetings: Exploring Cost Control and AP Automation in Healthcare

Today marks an exciting day with two discovery meetings on my agenda. The first meeting involves a healthcare company keen on enhancing cost control and implementing Accounts Payable Automation (AP) within their operations. What’s intriguing about this opportunity is that it originated from a referral made by a contact I’ve had the pleasure of working… Read More »Unveiling Today’s Discovery Meetings: Exploring Cost Control and AP Automation in Healthcare

Sharing Expertise: Unveiling My Three-Fold Approach to Blogging, LinkedIn, and YouTube

Every journey begins somewhere! With over 15 years of relevant experience in business process, automation and pre-sales, I have a wealth of knowledge to share and a strong desire to do so. Here’s my three-fold approach: My goals are as follows: By following this approach, I aim to create a dynamic online presence and share… Read More »Sharing Expertise: Unveiling My Three-Fold Approach to Blogging, LinkedIn, and YouTube

The Life of a Pre-Sales Consultant: Insights, Expertise, and Impact

Step into my blog, where I offer a window into the daily life of a pre-sales consultant. Join me as I share valuable insights and first-hand experiences in these fields. I specialise in business process consultancy and automation solutions, with a focus on streamlining transactional documents and process-intensive business operations. My expertise lies particularly in… Read More »The Life of a Pre-Sales Consultant: Insights, Expertise, and Impact