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Richard Fishburn

The Dynamic World of Pre-Sales: Embracing Variety, Challenges, and the Art of Balancing Multiple Projects

One aspect of working in pre-sales that I enjoy is the constant variation in tasks and the opportunity to engage with diverse clients. In my role, I find myself immersed in a wide range of activities, including: The ever-evolving nature of my responsibilities ensures that monotony remains at bay. However, it’s important to note that… Read More »The Dynamic World of Pre-Sales: Embracing Variety, Challenges, and the Art of Balancing Multiple Projects

The Power of Sequenced Steps: Unleashing Success through Methodical Processes

In today’s interconnected world, businesses often face challenges in managing processes across different regions. In this blog post, I will explore a real-life scenario involving a client with business units spread globally and the importance of sequential steps in their back-office operations. I will highlight the contrasting approaches taken by two regions, emphasising the significance… Read More »The Power of Sequenced Steps: Unleashing Success through Methodical Processes

The Power of Persistence: Mastering the Art of Finishing Tasks to Completion

I had an insightful moment today while folding laundry. As I worked my way through my son’s clothes, a thought occurred to me to wash his bed covering. I was tempted to abandon the folding midway through but thankfully, my logical side intervened. It reminded me of the importance of completing one task before moving… Read More »The Power of Persistence: Mastering the Art of Finishing Tasks to Completion

Beyond Digital Automation: Unravelling the Why Behind Manual Processes

As a Business Process Consultant, a significant part of the role involves mapping out customer processes. Over time, I have noticed a recurring mistake made by junior BPCs—they often fail to challenge the existing process. 😒 It’s common for them to meticulously map the current manual process and then replicate it in the digital domain… Read More »Beyond Digital Automation: Unravelling the Why Behind Manual Processes

Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Robb Wilson, founder and CEO of Onereach.ai a leading conversational AI platform, shared an intriguing perspective during his recent appearance on the SS&C Blue Prism podcast, Transform NOW. Hyper-automation is the idea of automating as much as you can as fast as you can to raise the bar on employee experience, to raise the bar… Read More »Hyper-Automation: Empowering Creativity and Elevating Customer Experience

Unravelling the Risks: Why Are Some Companies Still Avoiding Purchase Orders

Yesterday, I had a meeting with a company that does not enforce the use of Purchase Orders (POs). I regularly encounter three main scenarios that shed light on this issue: The risks associated with the absence of Purchase Orders are evident, which include: – Lack of cost control. – Difficulty in predicting cash flow requirements.… Read More »Unravelling the Risks: Why Are Some Companies Still Avoiding Purchase Orders

Digitisation of Paperwork in the NHS: Advancing Healthcare Efficiency

In today’s rapidly evolving digital age, the need for efficient and streamlined processes within the healthcare sector has become paramount. The National Health Service (NHS), one of the world’s largest healthcare systems, has recognised the potential benefits of digitising paperwork and is actively working towards its implementation. This clip explores the digitisation of paperwork in… Read More »Digitisation of Paperwork in the NHS: Advancing Healthcare Efficiency

Achieving Work-Life Balance: Striking the Right Balance

Finding the right work-life balance is a crucial aspect of modern living. The debate between being constantly switched on and taking regular breaks continues. While downtime is essential, it’s worth considering the statistics presented by ‘Understanding ModernGov.’ Work-Time Statistics:According to ‘Understanding ModernGov,’ the average UK employee spends approximately 3,515 days working throughout their lifetime, excluding… Read More »Achieving Work-Life Balance: Striking the Right Balance

The Automation Generation: A new Spectrum Podcast

Yesterday I had the exciting opportunity to record six episodes of our latest podcast, soon to be released by Spectrum. As the host, I aim to engage an audience eager to delve deeper into our unique solutions and processes. While Steve, our Head of Digital, spearheads the successful podcast “Tomorrow’s Workplace Today” where he explores… Read More »The Automation Generation: A new Spectrum Podcast