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CV & About

This blog is written by myself and is purely my own opinion and not linked to my employers past or present. I never use AI to create content. My only use of AI in this blog has been:

1 – to improve my post spelling, grammar and structure.
2 – to help suggest post titles, which I’m not great at.

I cover this approach in my post found here – https://theautomationadvocate.co.uk/the-role-of-llm-and-ai-in-content-creation-enhancing-efficiency-or-cheating/

Summary

Automation Advocate and Process Doctor 🩺

I help businesses simplify how they work:

—— faster orders
—— accurate invoicing
—— smarter processes

Most of my focus is on finance, sales and admin operations, like purchase-to-pay, customer enquiry management and sales order processing.

Its about making complex processes easier and faster.

A lot of my time is spent listening to how teams actually work, spotting where things get stuck, and then finding practical ways to fix them.

I use automation and process redesign to take away the pain points and make day-to-day work flow more smoothly.

Finding simple answers to things that look complicated.

With over 15 years of experience, my areas of expertise include:

  • Pre-Sales and Business Process Consultancy leadership
  • Business process consultancy
  • Process mapping and remapping
  • Designing, implementing, and supporting intelligent document processing solutions
  • Automation of Purchase to Pay and Accounts Payable processes
  • Automation of Sales Order Processing
  • Robotic Process Automation
  • Business Intelligence
  • Six Sigma

I work for Spectrum Digital based in Hull but from a home office in Leeds. I oversee pre-sales activity.

Experience

Head of Technical Consulting (Pre-sales) Spectrum Digital Dec 2021 – Present (4 yrs)

In my current role, I specialise in providing pre-sales leadership in the areas of process discovery, technical demonstration, and statement of works creation to our Automation Consultants and prospective customers alike.

Business Process Consultant Spectrum Aug 2018 – Dec 2021 (3 yrs 5 mos)

As a business process consultant, I bring expertise in optimising and streamlining organisational processes to drive efficiency and productivity. With a keen eye for identifying pain points and opportunities for improvement, I work closely with clients to understand their unique business needs and objectives. Through process mapping, analysis, and redesign, I develop tailored solutions that align with industry best practices and leverage cutting-edge technologies. My goal is to deliver tangible results by implementing innovative strategies, automation tools, and intelligent document processing solutions. With a proven track record of successfully driving process improvements across various industries, I am dedicated to helping businesses unlock their full potential and achieve sustainable growth.

Director of Professional Services Ben Johnson 2006 – Dec 2021 (15 yrs)

I specialise in working with documents wherever they are within their lifecycle. From document composition through delivery, print, capture, classification, recognition, data extraction, and workflow.

I’ve worked at Ben Johnson Ltd since 2006, progressing through several positions to my current role as Director of Professional Services.

Currently, I am responsible for the management of the Technical and Professional Services Departments within the Technology Division. My direct reports include the Technical Services Manager, Service Controller, and Professional Services Engineers.

I am responsible for the pre-sales, project, and post-sales technical support and solution design for managed print services and information management projects, where I am supported by my Professional Services team.

I lead the service team to ensure correct service levels are delivered with maximum efficiencies. I am supported in this role by the Technical Services Manager, their team of engineers, and the Service Controller.

Another aspect of my role involves product development and managing internal IT resources.

Professional Services Manager Ben Johnson 2010 – 2012 (2 yrs)

My role at this time covered pre-sales, project and post sales technical support and solution design for managed print services and information management projects. I was also responsible for product development.

Business Development Manager Ben Johnson 2006 – 2010 (4 yrs)

My role at this time was split between commercial and technical where I had my own sales targets but also responsibility for technical solution design and support.

Education

Aston University – Business

Woodhouse Grove School – Business, IT, Geography and General Studies

Welbeck Defence Sixth Form College

Stafford Grammar School

Skills

  • People Management  
  • Business Process Re-engineering  
  • Automation  
  • Robotic Process Automation (RPA)  
  • Technical Presales  
  • Intelligent Document Processing  
  • Document Management  
  • Managed Print Services  
  • Sales Process
  • Six Sigma