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Embracing New Frontiers: My Journey into User Interface Design

Recently, I’ve been involved in running a proof of concept for an AP automation tool we’re creating in collaboration with a partner. Our traditional approach integrates intelligent document processing with business process management tools to deliver a comprehensive solution. This method ensures maximum flexibility and has proven effective in both the mid-market and enterprise segments.… Read More »Embracing New Frontiers: My Journey into User Interface Design

Troubleshooting Skills: The Backbone of Efficient First Line Support

In the field of first line support, troubleshooting skills are paramount to efficiency. It’s often frustrating to encounter statements like “I need help with this ticket” or “It’s not working”, which lack specifics about the nature of the issue or any troubleshooting already undertaken. To be effective, first line support should encompass: Instilling these analytical… Read More »Troubleshooting Skills: The Backbone of Efficient First Line Support

AI-Assisted Innovation: Streamlining Documentation of Low-Code Workflow Tools

I was recently tasked with documenting the functions and features required for a new low-code workflow tool. This tool is intended to complement our existing toolset and duplicate some of its functionalities. My objective was to arrange the functions and features in a grid-like layout, categorising them based on frequency of need, importance, and whether… Read More »AI-Assisted Innovation: Streamlining Documentation of Low-Code Workflow Tools

Comparing Like with Like: Navigating Complex Solution Assessments

Navigating the landscape of complex solutions presents an often daunting challenge for potential customers who seek to make direct comparisons between different offerings. How do you assist them in making an equitable evaluation? Recently, I’ve been dedicating time to competitive analyses, comparing our toolset with alternative options in the market. While I don’t have direct… Read More »Comparing Like with Like: Navigating Complex Solution Assessments

Elevating Automation: A Deep Dive into Capture Metrics and Proactive Solutions

I’ve been notably absent from social media recently, owing to a shift in focus towards other pressing matters. The past month has been particularly demanding as we’ve rolled out new projects and concentrated on enhancing the efficacy of our existing solutions. A significant area of improvement has been in the realm of ‘Capture Automation Metrics’.… Read More »Elevating Automation: A Deep Dive into Capture Metrics and Proactive Solutions

Better Sell Saul: A Playful Twist on Advertising

I’ve been contemplating the idea of drawing inspiration from “Better Call Saul!” for a potential light-hearted marketing campaign. Is it amusing to juxtapose ‘sales’ with Saul’s somewhat cheesy and questionable lawyer persona from “Breaking Bad.”? I decided I wanted to recreate both the advertisement Saul produced and its accompanying billboard. While I’m confident in designing… Read More »Better Sell Saul: A Playful Twist on Advertising