Establishing solid use cases for generative AI can be difficult. At Spectrum we’ve added GenAI to our enquiry management process to classify incoming customer communications and to our accounts payable solution to match invoice line descriptions to order line descriptions but until recently I hadn’t found a standalone ‘AI Agent’ I could back. Enter Paraglide.
I met Rasmus whilst presenting at financeSHOWCASE and caught his presentation in the slot before mine. I immediately saw that automating a Billing Support and Collections Agent through the use of AI Agents could offer clients a much more automated approach to credit control than simply scheduling outbound reminders.
Traditional credit control software allows the user to:
- Create communication templates using html emails, data from the accounting system and attachments such as PDF invoices and statements.
- Schedule outbound reminders using business rules and the templates.
- Escalate the frequency and tone of the communication in reference to how overdue the invoice is.
But it still requires someone to monitor the mailbox, respond to queries and follow-up on replies.
Using AI Agents Paraglide has created an automated Billing Support Agent that controls INBOUND communications.
https://www.paraglide.ai/product/billing-support-agent
The billing support agent flies through your finance inbox; answering invoice queries, capturing PO numbers, tracking commitments, and following up until payment is made
Paraglide has also hugely improved the OUTBOUND collections process through the use of an automated Collections Agent.
https://www.paraglide.ai/product/collections-agent
More than just reminders, Paraglide manages the full 2-way collections conversation, including outreach, replies, and follow ups. From first reminder to debt recovery.
I’m glad to share that Spectrum has chosen to partner with Paraglide to provide these tools to our clients and I’m looking forward to working more closely with the solution.